Refund Policy

1. Overview

Refunds depend on the circumstances of the transaction, applicable Vendor obligations, and rights available under Australian Consumer Law.

2. Faulty or Incorrect Parts

Where a part is faulty, damaged, unsafe, or materially different from the Vendor description, Customers may have rights including repair, replacement, refund, or other remedies under Australian Consumer Law.

3. Consumer Guarantees under Australian Consumer Law

Under the Australian Consumer Law, goods supplied through the Platform come with automatic consumer guarantees that cannot be excluded. These include guarantees that goods:

• are of acceptable quality;
• are fit for a purpose the Vendor represented they would be fit for;
• match the description or sample provided;
• correspond to any express warranty given by the Vendor.

If a good fails a consumer guarantee, remedies (repair, replacement, refund, compensation for damage or loss) are provided directly by the Vendor — not by AutoPart Connect.

4. Change of Mind

Change-of-mind refunds are not automatically required under Australian Consumer Law.

Where a Vendor agrees to a change-of-mind return:

• return conditions apply;
• shipping costs may apply and are payable by the Customer;
• platform fees (where charged) may not be refundable where permitted by law.

5. Refund Processing

Approved refunds are processed through the original payment method where possible, via Stripe.

Typical Stripe refund processing timelines:

• Credit card refunds: 5–10 business days to appear on the Customer's statement.
• Bank / debit card refunds: up to 10 business days depending on issuing bank.
• Reversal fees: Stripe processing fees on the original payment are not refunded by Stripe on a refund.

AutoPart Connect will initiate the refund promptly once a Vendor or dispute outcome confirms it. Final settlement time depends on the Customer's payment provider.

6. Platform Fee Treatment

Where AutoPart Connect charges service or facilitation fees (if any) separate from the Vendor's price:

• Full refunds resulting from a failed consumer guarantee will include a refund of any AutoPart Connect fees paid.
• Change-of-mind returns may exclude platform facilitation fees where allowed by law.
• Full details of any applicable fees are disclosed at the time of the transaction.

7. Disputes

Customers should first attempt resolution with Vendors through the Platform.

AutoPart Connect may assist by reviewing available evidence and facilitating a fair outcome.