AutoPart Connect respects your privacy and is committed to handling personal information responsibly in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
This Privacy Policy explains how AutoPart Connect collects, uses, stores, protects, and discloses personal information.
2. Information We Collect
Account Information
Name
Email address
Phone number
Password credentials (stored securely using industry-standard bcrypt hashing — never stored in plain text)
Account type (Customer / Vendor / Admin)
Business information provided by Vendors
ABN information where applicable
Vehicle and Part Information
Vehicle registration details
VIN information
Vehicle make, model and specifications
Part requirements
Photos and uploaded documents
Vendor Information
Business name and trading name
ABN and business contact details
Vendor tier and account status
Ratings and reviews
Payout configuration information provided to the payment processor
Transaction Information
Quotes
Orders
Payment status
Refund information
Dispute records
Delivery information
Communications
Messages between Customers and Vendors
Support communications
Complaint information
Uploaded evidence
Technical Information
IP address
Device information
Browser information
Security and fraud prevention information
3. How We Use Information
We use personal information to:
Provide marketplace services;
Connect Customers and Vendors;
Process transactions through payment providers;
Facilitate communication;
Manage disputes;
Prevent fraud and misuse;
Improve platform functionality;
Provide customer support;
Meet legal obligations.
4. Information Disclosure
We may share information with:
Vendors where required to fulfil transactions;
Stripe and payment providers;
Email delivery providers;
Hosting and infrastructure providers;
Identity verification providers;
Fraud prevention services;
Government authorities where legally required.
We only disclose information necessary for the relevant purpose. We do not sell personal information.
5. Payment Information
AutoPart Connect does not store complete payment card information.
Payments are processed through third-party payment providers such as Stripe. Payment providers handle payment information according to their own security and privacy policies.
6. Security
We use reasonable technical and organisational measures including:
access controls;
audit logging;
authentication controls;
security monitoring;
encryption where appropriate.
No online service can guarantee absolute security.
7. Overseas Processing
Some service providers used by AutoPart Connect may process information outside Australia.
We take reasonable steps to ensure service providers maintain appropriate privacy and security protections.
8. Access and Correction
You may request access to or correction of your personal information by contacting AutoPart Connect.
9. Privacy Complaints
If you believe your privacy has been handled incorrectly, contact AutoPart Connect first so we can investigate and respond.
You may also contact the Office of the Australian Information Commissioner where applicable.